STRIKO is a skill-based competitive gaming platform. This policy explains how refunds work for purchases made on the platform, including premium lobby passes and Vault Store items.
STRIKO does not sell entry into cash-prize competitions. Striko Coins used for lobby entry are earned through gameplay, daily activities, referrals, and other in-platform activities described in the app. Where coin bundles or premium passes are available for purchase, this policy governs those purchases.
Premium lobby passes purchased for entry into a specific tournament lobby are refundable only if:
Once a lobby has started and you have participated, the pass is considered used and is non-refundable.
Items redeemed through the Vault Store using earned coins — including digital codes, gift cards, and physical items — follow the redemption terms shown at the time of redemption. Digital codes and gift cards, once issued, cannot be reversed or refunded, since they are typically fulfilled instantly through third-party providers.
Physical items are subject to standard shipping and fulfillment timelines. If a physical item is not delivered, is significantly delayed, or arrives damaged, contact us so we can investigate and make it right — this may include a replacement or a coin credit.
If you believe you're eligible for a refund under this policy, contact us at cubix051@gmail.com with your account details and a description of the issue. We aim to respond within a reasonable timeframe and review each request individually.
If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account while the matter is investigated.
STRIKO is under active development, and this policy may be updated as the platform's purchase and reward systems evolve. Material changes will be reflected on this page.
Questions about this Refund Policy? Contact us at cubix051@gmail.com.